Shipping policy
At Crysensa, we are committed to delivering your fashion and beauty essentials quickly and reliably.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times vary depending on your location:
- Europe: 5–10 business days
- International: 7–15 business days
Please note that delivery times are estimates and may vary due to external factors such as customs delays or high demand periods.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. We may offer free shipping promotions from time to time.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can follow your package in real time.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer.
Delays
While we do our best to ensure timely delivery, Crysensa is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at info@crysensa.com within 7 days of delivery. We will do our best to assist you.
Company Name: VANDERSAY LTD
Company Registration Number: 17171979
Company Adress: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ